Returns & Exchanges

Due to the perishable nature of our products, we cannot accept returns on opened tea kits or powders, but we are committed to ensuring you love every sip. If your order arrives damaged or incorrect, please reach out to our support team within 14 days for a full replacement or store credit.

Return Process

• 1.
  Contact Support

  Email our customer service team with your order number and a brief explanation of the issue regarding your loaded tea products.

• 2.
  Provide Documentation

  Attach clear photos of the shipping box and the specific tea sachets or containers if they arrived damaged or leaked during transit.

• 3.
  Review Process

  Our team will review your request within 48 hours to verify the claim against our quality control standards for food safety.

• 4.
  Resolution

  Once approved, we will ship out a fresh replacement of your favorite flavors or issue a digital gift card for the value of the items.